Privacy Policy

This document outlines Jahn Health Consultancy’s policy on handling the personal information that we collect about individuals, and our current and potential clients.
 
Jahn Health Consultancy provides independent health promotion expertise and services across a range of settings. Key services include research and evaluation, project planning and implementation, report and resource development, contract management, training, policy and audits.
 
Jahn Health Consultancy is committed to providing quality programs and services to our clients and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
 
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
 
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au

What is Personal Information and why do we collect it? 
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
 
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website, from media and publications, from other publicly available sources and from third parties. We do not guarantee website links or policy of authorised third parties.
 
We collect your Personal Information for the primary purpose of providing our programs and services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
 
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information 
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
 
Sensitive information will be used by us only:
•             For the primary purpose for which it was obtained
•             For a secondary purpose that is directly related to the primary purpose
•             With your consent; or where required or authorised by law.

Third Parties 
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information 
Your Personal Information may be disclosed in several circumstances including:
•             Third parties where you consent to the use or disclosure; and
•             Where required or authorised by law.

Security of Personal Information 
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
 
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information 
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us via email at support@jahnhealthconsultancy.com.au
 
Jahn Health Consultancy will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
 
To protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the quality of your Personal Information 
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
 
Making a complaint  
If you have a complaint about privacy, please contact us via email at support@jahnhealthconsultancy.com.au
 
We take privacy-related complaints seriously. We will contact you within seven working days of receiving your complaint to let you know what action(s) are being taken.
 
If you believe your complaint has not been adequately addressed, you may contact the Office of the Australian Information Commissioner on 1300 363 992 or visit ​https://www.oaic.gov.au

Policy updates 
This Policy may change from time to time. Updated versions will be available on our website at www.jahnhealthconsultancy.com.au
 
Privacy Policy enquiries 
If you have any queries or wish to make a complaint, please contact us at support@jahnhealthconsultancy.com.au
 
Version:      1.0
Effective:   September 2018